مطلوب وظيفه في دوله الكويت - مطلوب وظيفه في دوله الكويت - مطلوب وظيفه في دوله الكويت - مطلوب وظيفه في دوله الكويت - مطلوب وظيفه في دوله الكويت
مطلوب موظف خدمه عملاء في دوله الكويت لاحدى الشركات الرائده في مجال النقليات و التوصيل على أن يكون المتقدم أردني الجنسيه و مقيم في دوله الكويت مع اقامه قابله للتحويل و من الجنسين وما يلي شروط و وصف للوظيفه المطلوبه باللغه الانجليزيه.
أرجو ارسال السيره الذاتيه عالايميل التالي
Position Title: Customer Care Agent
Department Name: Customer Care
Supervisor’s Title: Customer Care Supervisor
PRIMARY PURPOSE AND FUNCTION
The job is to take care of customers by receiving their orders, dispatching orders and schedule driver’s deliveries. Further, the customer care agent is responsible of resolving customer complaints in a professional and timely manner.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Responsible for receiving customer orders.
Responsible for dispatching orders.
Responsible for scheduling driver’s deliveries.
Responsible for resolving customer complaints in a professional and timely manner.
Achieve management Key Performance Indicators (KPIs).
Other duties as assigned.
KNOWLEDGE AND SKILL
Ability to demonstrate strong customer service tendencies.
Competent in MS Office products and efficient in e-mail and internet applications.
Demonstrated problem solving and people skills.
High accuracy at work, attention to detail.
Proven oral and written skills in English (Required) and Arabic (Preferred).
Excellent time management skills.
High Energy Level.
College degree from a reputable university.
ICDL is preferred.
LICENSE OR CERTIFICATE
Possession of, or the ability to obtain, an appropriate driver's license in Kuwait.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Work is generally performed in an office setting.
Sitting for long periods of time.
Oral communication over the phone and in person.
COMPANY POLICY/PROCEDURE COMPLIANCE
Follow all company policies as well as procedures.
The company does not tolerate ually or other unlawfully discriminatory actions, gestures, harassment or statements. Any of these behaviors are subject to personnel action up to and including immediate termination and are to be reported to management immediately.
Maintain confidentiality of company records and information at all times.
Maintain a professional image.
Employee should adhere to Kuwait’s labor law.
I acknowledge the receipt of my job description and understand the responsibilities, duties and requirements to perform the position. In addition, my supervisor has provided me with answers to any questions I had concerning the position.
I as an associate know that I am expected (and required) to perform the duties outlined in this job description. Any refusal or willful violation to perform such duties may result in disciplinary action.
I expressly acknowledge that: (1) I have not been employed for any definite period of time; (2) my employment is terminable at any time at the will of either the company or myself; and (3) no change in the “at will” nature of my employment will be valid unless made in writing and signed by the Human Resources Director of the company.
I am also aware that this position will include any and all (various) duties assigned to ensure the proper functioning of operations in the department/division. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is determined by the company to be a reasonable assignment to the position.